Frequently Asked Questions
Do you manufacture all of your products in the United States?
Yes, all of our products are manufactured in the United States. In order to formulate the highest quality products, certain ingredients require the utilization of a global supply chain. All of our ingredients and products are tested multiple times for quality, purity, potency and safety before, during and after manufacturing.
Are all of your ingredients human grade?
Yes, all ingredients used in the manufacturing of our products are human grade.
Do your products contain grains?
No, none of our products use any grains as an ingredient.
Do you use any artificial colors or flavors?
No, we do not use any artificial colors or flavors in our products.
Are all of your products formulated by a veterinarian?
Yes, all of our products are formulated by a veterinarian.
What products does Primo Pup sell?
Primo Pup offers Puppy Multivitamin supplements, Adult Dog Multivitamin supplements, Senior Dog Multivitamin supplements, Calming aids, Digestion Prebiotics and Probiotics, Skin and Coat formulas and Hip and Joint support products.
Are you a member of the National Animal Supplement Council?
Yes, Primo Pup is a fully audited member of the National Animal Supplement Council (NASC).
Do you use Certified Good Manufacturing Practices?
Yes, we use Certified Good Manufacturing Practices (cGMP) in all production activities.
How can I contact Primo Pup for assistance?
If you need assistance with your order please feel free to email us at CustomerService@PrimoPup.com.
Can I add additional items to my order or combine multiple orders once an order has been placed?
Unfortunately we are unable to combine multiple orders or add additional items to an order once it has been placed.
Why was the item in my shopping cart no longer available at checkout?
The selection on our site is live and reflects our current stock levels. Placing an item in your shopping cart does not reserve an item for you. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.
Why is the sale item that I had in my shopping cart yesterday no longer on sale today?
Your shopping cart will not secure sale prices for you. If you place an item in your cart at a sale price, the price will change once the sale has expired. We recommend that if you see something you like, place your orders as soon as possible!
What forms of payment do you accept?
We accepts Visa, MasterCard, Discover and American Express. We also support checkout using your Amazon.com account.
Do you do back orders?
We do not do back orders.
How do I unsubscribe from your mailing list?
To unsubscribe from the Primo Pup mailing list, please click here.